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Customer Support

Job Type: 80 – 100%

One reason for our growth is the friendly support we provide to clients. We’re looking for a positive and empathetic person who loves to connect with other people and solve their headaches. With you in the team, our clients will receive the day-to-day support they deserve.

What you’ll do:

  • Be the first point of contact for the needs of our customers. You answer questions over the phone, chat and mail. When you hear a question several times, you proactively write articles so customers can answer questions themselves and transmit the feedback to the team.
  • Maintain and develop further our community platform, containing help articles and self-learning tours.
  • Help our customers (and us) to transform from a company that does direct support to a company where customers can solve their problems through self-service.

You are:

  • Fluent in German (written and spoken), understand Swiss-German and can hold phone conversations in French. More languages are a plus.
  • A reliable and solution-oriented person. You see the work, have creative solutions and are motivated to reach the goals you set yourself. 
  • Full of positive energy and don’t let yourself down after a challenging encounter.
  • Ready to take over responsibility.

Are you looking for meaningful work and lots of learnings and responsibilities in a fast-growing startup? Apply now to kaspar@denteo.ch

Apply for this position

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